Terms of Service

By accessing or using the Startivo website, client portal or services, you agree to these Terms of Service and any applicable policies referenced in them.

If you do not agree with these terms, you should not use the website or our services.

Startivo provides business, registration, compliance, documentation and related professional support services for businesses, entrepreneurs and other clients.

The exact scope, deliverables, timelines and fees for a service may vary depending on the service selected and the requirements of the relevant authority or third-party provider.

Some services may involve submitting information or applications to government departments, regulatory authorities or other third parties.

Certain features may require you to create a client account. You are responsible for maintaining the accuracy of the information provided during registration and for keeping your account information reasonably secure.

You should not share your account password, OTP, authentication code or other security credentials with anyone.

You are responsible for activity carried out through your account unless you notify us of unauthorised access within a reasonable period.

You agree to provide complete, accurate and up-to-date information required for the service you purchase.

You are responsible for ensuring that documents and information supplied to Startivo are genuine, accurate and legally capable of being used for the relevant purpose.

Delays caused by incomplete, incorrect, inconsistent or late information may affect the processing timeline and may not be within Startivo's control.

Where a service involves a government authority, registry, regulator, payment provider or other third party, processing is subject to the rules, systems, decisions and timelines of that authority or provider.

Startivo may assist with preparation, filing, coordination and follow-up as included in the selected service, but cannot guarantee that a government authority or third party will approve an application.

Additional clarification, documentation, fees, objections, examinations or other requirements may arise during processing.

Fees applicable to a service will be communicated or displayed at the time of purchase or engagement.

Depending on the service, the total amount may include professional service fees, government fees, statutory charges, taxes or third-party charges.

Where a government or third-party fee changes after an order has been placed, the additional amount may be payable by the client where applicable.

Refunds and cancellations are governed by our separate Refund & Cancellation Policy.

You should review that policy before purchasing a service. Certain services may become non-refundable once work has commenced, documents have been prepared or an application has been filed.

By using our services, you agree that we may communicate with you regarding your orders, applications, payments, documents and support requests through appropriate channels such as email, telephone, messaging services or the client portal.

Important service-related communications may continue even if you have opted out of promotional communications.

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Submit knowingly false or misleading information
• Attempt to gain unauthorised access to the website or accounts
• Interfere with the operation or security of our systems
• Copy, reproduce or misuse our content or intellectual property
• Use our services to facilitate unlawful activities

Unless otherwise stated, the Startivo name, branding, website content, graphics, designs, software, text and other materials provided by Startivo are owned by or licensed to Startivo and are protected by applicable intellectual property laws.

You may use materials provided to you as part of a purchased service for their intended business purpose, subject to any applicable restrictions.

Our website may contain links to or integrations with third-party websites, platforms or services.

Third-party services are governed by their own terms and policies. Startivo is not responsible for the independent operation, content, policies or availability of third-party platforms.

Startivo will make reasonable efforts to provide the services described at the time of engagement. However, we do not guarantee a particular business, legal, registration, trademark, regulatory or government outcome where the final decision rests with an independent authority or third party.

Processing times may also vary because of government processing, technical issues, additional requirements, holidays, workload or circumstances outside our reasonable control.

To the extent permitted by applicable law, Startivo will not be responsible for indirect, incidental, special or consequential loss arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

You are responsible for the accuracy and legality of information and documents provided by you.

To the extent permitted by law, you agree to be responsible for losses, claims or expenses arising from your misuse of the services, unlawful conduct or knowingly false information supplied by you.

We may suspend or restrict access to an account or service where reasonably necessary to protect our systems, comply with law, investigate suspected misuse or address a material violation of these Terms.

Termination of an account does not automatically remove obligations that by their nature should continue after termination.

We may update these Terms from time to time to reflect changes in our services, business practices, technology or applicable requirements. The latest version will be made available on this page. Continued use of the website or services after an update may constitute acceptance of the revised Terms to the extent permitted by law.

These Terms shall be governed by and interpreted in accordance with applicable laws of India. Any dispute shall be subject to the jurisdiction of the courts and authorities having appropriate jurisdiction, subject to applicable law.

If you have questions regarding these Terms or any Startivo service, please contact us through the contact details available on our website.